The best chatbot for Shopify: Top 5+1 solution for 2025

You’re already using Shopify, one of the best e-commerce platforms. But now you want to take it to the next level and give your customers a smoother shopping experience. AI feels like the logical next step, right? And the first thing that comes to mind? An AI chatbot. 

But how do you find the one that actually makes a difference? In this guide, I’ll explore how AI chatbots work, the 5 best Shopify AI chatbots, their advanced features, Shopify integration, and pricing. Hopefully, after this, you can finish your search!

I believe Amio is one of the best options for the Shopify store owners and maybe after reading the article you will too, but since we’re also a player in this space, recommending ourselves might seem a bit biased. So, here’s our pick of the 5 best AI chatbot solutions for Shopify, plus Amio (which we’ve placed first if you don’t mind 🤭).

What Is a Shopify Chatbot And How Does It Work?

A Shopify chatbot is an AI-powered virtual assistant that helps automate customer interactions. It handles pre-sale customer inquiries like product recommendations and post-sale support and questions like order status.

Such chatbots can be integrated into Shopify stores. Business owners can place a web chat directly on their Shopify store, allowing customers to ask questions while they browse. The AI-powered chatbot can access the product catalog to provide recommendations and retrieve order details to keep customers informed in real-time.

Chatbots use AI/GPT to generate answers and natural language processing (NLP) to understand and respond with predefined text to certain customer queries. Many offer multichannel support, working across live chat and social media platforms like Facebook Messenger, WhatsApp, and Instagram.

Benefits Of Using a Chatbot

Cost Effective

• Reduces the need for hiring additional human agents as the business grows, cutting costs by 30 % - 60 %, for example, Amio has reduced operational costs by around 30% while providing 24/7 support for Footshop (see Footshop case study for details).
• Taking care of repetitive tasks to free up time for human agents to handle more complex tasks.
• Can handle routine tasks and multiple conversions simultaneously.

24/7 Customer Engagement

• Handles multiple conversations simultaneously, ensuring instant responses to customer queries
• Answers questions about products by accessing the product feed.
• Replies within seconds to potential customers which can boost sales.
• Ultimately, improving customer satisfaction.

AI-powered personalized recommendations

• Uses customer behavior data to provide personalized product recommendations.
• Increase revenues for e-commerce businesses by recommending products based on what customers like increasing the chance of a purchase. 

Top 5+1 Ranking

Amio

Customer satisfaction: 4.8/5 in G2

What are the key features?

• Accessing order details for the checkout process, order tracking, and refunds.
• Integrating product feed for personalized product recommendations.
• Working on webchat, mobile in-app chat, and messaging chat apps like WhatsApp, Messenger, Telegram, Viber, and Google RCS.
• User-friendly interface, no coding required.
• Customize chatbot widgets and set your brand's tone of voice so it looks like a real part of your store and attracts visitors for a conversation.
• Pre-defined answers for common inquiries - full control over the replies.
• Uses the latest GPT artificial intelligence to answer more complex queries.
• Page context - AI will consider the customer’s location on the web.
• Real-time and top-down analytics, give you a clear view of your chatbot’s overall impact from big-picture performance to insights from individual conversion rates.
• If your store has a mobile app, you can use the in-app chat to allow customers to communicate directly within your app.
• Multilingual customer support for global e-commerce businesses.

Pricing

• Request a demo, and/or start with a 14-day free trial.
• Starter (150 eur/mo): 400 automated messages.
  • Chatbot, conversational designer, Analytics
  • Channels: web-chat

• Expert (350 eur/mo): 1000 automated messages.
  • Everything in Starter + AI / ChatGPT, Helpdesk integrations, Proactive outreach, Email bot, API and webhooks, Google Analytics
  • Channels - messengers, in-app

• AI scale (2950 eur/mo): unlimited automated messages.
  • Everything in AI expert + fixed-price contract option, Direct support 
  • channel in Slack, Dedicated success manager
  • Invoice: bank transfer payment

Shopify integration

Amio is an AI-powered chatbot that can automate over 90% of your Shopify customer interactions, including common customer inquiries, product discovery, product descriptions, and customer questions. It can increase customer satisfaction scores by providing excellent customer service and escalating to human representatives if needed.

When to choose Amio?

If you want a multilingual, smart AI assistant that works more than your top employee and doesn't need a coffee break🤫. But on a more serious note, if you are looking for omnichannel support with a transparent pricing model, Amio’s got your back! 

When not to choose Amio?

If you think this article seems a little too biased… you got us! If the idea of using a chatbot that we can’t stop raving about makes you suspicious, feel free to check out the others on this list. No hard feelings!

Tidio

Customer satisfaction: 4.7/5 in G2

Key features:

• NLP-based chatbot that can give the right product recommendations based on customer preferences.
• Multi-channel communication on Instagram, Facebook Messenger, Zapier, …
• 30+ pre-designed chatbot templates.
• Languages: English, Spanish, Japanese, French, Portuguese, and German.

Pricing

• 7-day free trial available.
• Free version available.
• Starter (29eur/mo): 100 automated messages.
• Growth (starts at 59eur/mo): Up to 2000 automated messages.
• Plus (starts at 749eur/mo): Custom amount of automated messages.
• Premium (starts at 2999eur/mo): Unlimited number of automated messages.

Shopify integration:

Tidio is a customer experience platform that enables online stores to provide personalized customer service. It has ready-to-use sales and support chatbots that immediately answer the most common questions.

When to choose Tidio?

If you need built-in help desk solutions and native plugins for major e-commerce platforms or looking for a more affordable option.

When not to choose Tidio?

If your business operates in a language that Tidio doesn’t support or if your products need specific and advanced prompt design to guide the AI, you might want to look for an alternative.

Chatbase

Customer satisfaction: 4.7/5 in G2

Key features:

• Personalized answers based on memory - it remembers the logged-in users.
• Customizable widgets.
• Easy to set up and use.
• Integrates with Zapier and Make.

Pricing

• Free plan available: 100 automated messages.
• Hobby (40eur/mo): 2000 automated messages.
• Standard (150eur/mo): 12000 automated messages.
• Pro (500eur/mo): 40000 automated messages.

Shopify integration

A GPT-4 AI assistant, available 24/7, provides instant answers and integrates easily into your store. ChatBase can handle inquiries, track orders, and offer personalized recommendations.

When to choose Chatbase?

If you want a simple setup or a custom-trained AI chatbot. 

When not to choose Chatbase?

If customization to your brand and tone of voice is important to you.

Zowie Ai

Customer satisfaction: 4.7/5 in G2

Key features:

• Make live changes that will be visible immediately.
• Automated email management.

Pricing

• Contact for custom pricing.
• free trial available.

Shopify integration

is an AI-powered, Proprietary model, customer service platform that pulls customer data such as location, behavior, and purchase history to deliver personalized experiences across channels.

When to choose Zowie?

If email automation is more important for your business goals.

When not to choose Zowie?

If customization to your brand and tone is important to you or you are looking for a simple setup.

Ada Ai

Customer satisfaction: 4.6/5 in G2

Key features:

• Customizable templates.
• Real-time support and analytics.

Pricing:

• Customizable based on the business goals.

Shopify integration:

Ada is an AI-powered chatbot that features voice AI and smooth bot-to-agent handoffs that can respond to customer inquiries, shipping updates, and other order details.

When to choose Ada?

If you're looking to automate after-sales inquiries while handling pre-sales questions through a general knowledge base.

When not to choose Ada?

If your product portfolio changes often (availability, pricing, ...).

Watermelon ai

Customer satisfaction: 4.5/5 in G2

Key features:

• Customizable chat widgets to match your brand.
• Live chat and performance analytics available.

Pricing:

• Basic (Starts from 180eur/mo): 250 automated messages.
• premium (Starts from 326eur/mo): 500 automated messages.
• Business (Starts from 644eur/mo): 1000 automated messages.
• Enterprise (Starts from 2028eur/mo): Only yearly plan available, for 5000 automated messages.

Shopify integration:

A GPT-powered AI chatbot, offering advanced AI capabilities that can automate all your frequently asked questions and routine queries.

When to choose Watermelon?

A strong contender for GPT-powered AI chatbots, customizability, and strong performance tracking.

When not to choose Watermelon?

If your product portfolio changes often (availability, pricing, etc.). If your chat volume is high, it can become costly.

What to consider for choosing?

Whether you are considering the implementation of chatbot platforms, voicebots, or emailbots, choosing the right automation vendor is an important decision that depends on many factors like your industry, business size, and your business needs. To help you make an informed choice, we have prepared the Top 10 tips for choosing the right chatbot vendor for you.

Feedback from customers of Amio

• Jan Neuvirt, COO at Footshop: "Amio is the first chatbot that brought us significant and real cost savings."
• Vladimír Krejcir, Head of Call Center at Datart: "Thanks to Amio chatbot, we’ve discovered new and faster approaches to support our customers."

Conclusion

Whether you are looking to create a better customer experience, or boosting sales, picking the right AI chatbot for your Shopify store can feel like a lot. Ultimately, the right choice depends on your specific business needs and goals. Hopefully, this guide has helped you to make the best-informed decision.

And if you need any help along the way, feel free to get in touch. We’re here to support you in finding the perfect chatbot solution (even if it's not ours.) ✌️

Frequently Asked Questions

• How can I increase my Shopify sales?
  • You can increase your Shopify sales by using an AI-powered chatbot like Amio to optimize customer interactions. Amio helps by providing personalized product recommendations and offering real-time support across multiple channels like WhatsApp, Messenger, and in-app chat. With AI-driven automation, you can answer your customer's questions instantly, and guide them through the purchasing process.

• Does Shopify have an AI chatbot?
  • Shopify doesn’t provide its own solution for creating chatbots. But, you can integrate your Shopify store with tools like Amio or other third-party chatbot apps that will enable you to easily create a Shopify chatbot for business growth.

• How can a chatbot enhance customer satisfaction on my Shopify store?
  • AI-powered chatbots like Amio can enhance customer service on your Shopify store by automating responses to common questions, providing instant support, and personalizing customer interactions. 

• How to integrate my chatbot into Shopify?
  • You have to choose a 3rd part vendor like Amio, here is how to do it: How to Add an AI Chatbot to Shopify: A Complete Guide

• What is the best Shopify chatbot?
  • Amio can easily build AI shopping assistants that automate support, drive sales chats, and boost product discoverability. The platform is easy to use and offers Shopify integration with live chat and multi-channel communication.