The AI chatbot handles after-sales questions, checks order status, and accesses customer data. It also serves as a virtual shopping assistant, recommending products based on customer preferences.
When complex questions arise, the AI chatbot seamlessly transfers the conversation to a live agent, ensuring customers receive the support they need.
When your call center is off or agents are unavailable, the AI chatbot keeps customer support active by redirecting inquiries to alternative channels like email, WhatsApp, or other messaging platforms.
Book a 30-minute session with Amio conversational AI expert where we will both find out how chatbot can help you decrease call center costs and improve customer experience.
Book a 30-min consultation session where we will discuss your support cost optimization potential, experience improvements, including our online conversion increase techniques
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