Latest news from AI e-commerce chatbots field – Amio

Customer support

Live Chat Advantages: 12 Reasons It's More Than Just Support

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5 Customer Engagement Strategies That Build Loyalty

Learn 5 customer engagement strategies that build loyalty, reduce churn, and turn one-time buyers into repeat customers with real-world examples.

Customer support

Chatbots

Customer support

LiveChat Pricing Explained: Which Plan is Right For You in 2026?

LiveChat pricing starts at $20/agent, but which plan is actually worth it? Here's a breakdown with a clear recommendation for each team size.

Chatbots

How to Increase Ecommerce Sales 5x Faster (9 Modern Methods)

Learn how to increase ecommerce sales by improving conversion rate, product pages, checkout process, and average order value using proven strategies and modern AI tools.

Chatbots

Customer support

Best Live Chat App for Shopify: A 2026 Guide

What is live chat, and how will it help your Shopify store? Compare top tools and features to improve customer support, automate conversations, and boost conversions.

Chatbots

E-commerce

Customer support

Customer Service Interview Questions That Prevent Bad Hires

Customer service interview questions designed to improve hiring decisions, protect customer experience, and reduce escalations in support and call center teams.

E-commerce

Customer support

Customer Service Tips for E-commerce: A Practical Guide

Discover proven customer service tips for e-commerce, including automation, chatbots, omnichannel support, and performance metrics.

E-commerce

Customer support

How to Choose a Customer Communication Platform in 30 Minutes

Learn how to choose a customer communication platform with omnichannel, AI, and integrations in 30 minutes. Compare features, avoid common mistakes, and find the right CCM tool for modern support teams.

Customer support

Live Chat Best Practices to Keep Customers From Leaving

How to reduce live chat drop-offs and boost conversion rate. Learn proven live chat best practices for response time, routing, and AI automation.

Chatbots

E-commerce

AI in E-commerce (2026): Everything You Need to Know

Learn how artificial intelligence is reshaping e-commerce in 2025 with smarter search, personalization, pricing optimization, and AI-driven marketing.

February 09, 2026

Customer support

Salesforce AI Pricing: Seats, Credits & Add-Ons Explained

Confused by Salesforce AI pricing? Learn how seats, credits and usage really work, with real examples of what you’ll actually pay.

February 03, 2026

Customer support

Top 5 WooCommerce AI Chatbots for 2026 – 95% Automation

In this article, we showcase the top AI chatbot solutions for WooCommerce stores. We break down the key features and benefits of each option, helping you to make an informed decision.

January 22, 2026

ChatGPT

E-commerce

AI in E-Commerce: 7 Real Use Cases with Examples (2026)

Discover 7 powerful AI use cases transforming e-commerce in 2026 - from smart chatbots to predictive inventory. Real examples included to boost profits and efficiency.

January 22, 2026

Chatbots

Customer support

Best Ecommerce Chatbots Compared: Full Review of 20+ Tools for 2026

Compare the best ecommerce chatbots of 2026 in this expert guide for decision-makers. Discover AI tools that improve CX, sales, automation, and ROI.

January 22, 2026

E-commerce

Customer support

Chatbot Pricing: What You’ll Pay for a Bot That Works [2026]

Chatbot pricing in 2026: $0–$10,000/month. Compare costs, features, scalability, and ROI to choose the right chatbot for your business.

January 22, 2026

ChatGPT

Messengers

Customer support

Chatbot vs. Live Chat [2026]

Key differences between chatbots and Livechat for customer support, use cases, benefits, and how to combine them for the best results.

January 22, 2026

Customer support

Create a WhatsApp Chatbot in 5 Easy Steps [2026, No-Code]

Set up a WhatsApp chatbot in 5 simple steps. Learn how to use no-code tools to answer customer questions, send notifications, and more.

January 22, 2026

Messengers

Customer support

Customer support

Customer Service Automation for E-Shops in 2026 - Tools & Tips

Tired of the same customer questions? Discover how customer service automation and AI tools can make your support faster, scalable and still human.

January 22, 2026

E-commerce

Customer support

Customer Support Automation: Benefits, Use Cases & Best Tools in 2026

In today's fast-paced world, automation is essential for shops to stay competitive. Learn about the benefits (and challenges), use cases, and best tools to have in 2026 in this guide.

January 22, 2026

E-commerce

Chatbots

Customer support

Daktela 2026 Review + Best Alternative for E-Commerce Support

Full 2026 review of Daktela and its best alternatives for e-commerce support. Learn when Daktela’s features make sense, what hidden costs to expect, and how AI automation tools help handle 80% of repetitive tickets.

January 22, 2026

Chatbots

E-commerce

Top 5 AI Chatbots for E-commerce in 2026 [+ How to Choose]

Explore the top 5 AI chatbots for e-commerce in 2026 - Amio, Ada, Watermelon, Tidio, and Perfectbot. Learn the differences and find the right chatbot for your store.

January 22, 2026

E-commerce

ChatGPT

Customer support

Customer support

Tidio Pricing Explained: Which Plan Is Right for You in 2026?

Exploring different Tidio pricing plans, who they are best for, and some unique features.

January 22, 2026

E-commerce

Top 5 Chatbase Alternatives for 2026: ChatGPT for your website

Chatbase is known for its accessible "custom ChatGPT for your website" but the market is teeming with alternatives. We've tested 40 different chatbot solutions to identify the top 5 alternatives for 2026, evaluating their pros and cons.

January 22, 2026

Chatbots

Top 8 E-commerce Trends in 2026

Discover the top e-commerce trends, from AI and social commerce to chatbots and blockchains, that will be changing the way customers interact with online shops.

January 22, 2026

Will the EU AI Act Affect Your E-Shop in 2026? (Probably Yes)

Wondering if the new EU AI Act affects your online store? (Spoiler: it probably does.) This guide breaks it all down - what it means, what to fix, and how to avoid scary fines, without needing a law degree or a panic attack.

January 22, 2026

Chatbots

Customer support

Zendesk Chat Review 2026: Features & Alternatives

A guide to Zendesk chat, its features, pros, and cons (+some alternatives)

January 22, 2026

Chatbots

E-commerce

AI Shopping 2.0 - Boost Your Sales With Conversational AI

AI shopping 2.0 is here. Explore how conversational AI reshapes eCommerce by turning product searches into personalized, high-converting chats.

January 19, 2026

Chatbots

ChatGPT

5 Reasons E-Commerce Brands Are Adopting AI Shopping Assistants (And Why You Should Too)

AI shopping assistants help e-commerce brands cut support costs, boost conversions, and deliver 24/7 service. See how they work and why stores are adopting them fast.

January 19, 2026

Chatbots

Customer support

Do Salesforce Chatbots Actually Work for E-Commerce?

Learn how Salesforce chatbots work, the difference between Einstein Bots and Agentforce AI agents, and when a third-party e-commerce chatbot is the better choice.

January 19, 2026

E-commerce

Customer support

How to Create AI Chatbot With Your Data (Products, Orders, FAQs)

Learn how to create an AI chatbot using your own data )products, orders, and FAQs). A practical step-by-step guide to building chatbots that actually work.

January 19, 2026

ChatGPT

Customer support

E-commerce

WISMO in E-Commerce: How to Cut “Where’s My Order?” Tickets

Cut WISMO tickets with call deflection for e-commerce. Learn how digital support channels replace phone calls, speed up answers, and improve customer experience.

January 19, 2026

Customer support

E-commerce Chatbots: The Complete Guide for 2026

Learn about e-commerce chatbots, why they are useful for your online store, hw to implement them, and some of the best tools out there.

December 30, 2025

Customer support

E-commerce

Customer support

Call Deflection - Cut Call Center Costs by 90%

Most customer calls don’t need to happen at all. Learn how smart e-shops use call deflection and AI chatbots to slash costs by 90% while keeping CSAT high.

November 27, 2025

E-commerce

Messengers

Chatbots

How to Calculate AI ROI? Step-by-Step Guide With Calculator

Use our free AI ROI Calculator to measure returns from automation, generative AI, and agentic AI across all your business operations.

November 03, 2025

Chatbots

Sustainable E-Commerce: Transforming the Way We Shop

A guide to how sustainability is changing the e-commerce world, best practices and real world success (and failure) examples.

October 25, 2025

Master E-commerce Product Search With This Guide

Learn how to optimize product search with AI and platforms that will make your life a bit easier.

September 26, 2025

Customer support

25 Best E-commerce Integrations for Your Online Store + Key Benefits

This article breaks down what e-commerce integrations are and lists 25 useful tools that can help with things like payments, inventory, customer support, and more.

September 24, 2025

E-commerce

Top 8 Use Cases of AI in E-commerce + Benefits and Examples

See how AI is changing e-commerce with smarter product recommendations, dynamic pricing, fraud detection, and more. See the real-world implementations and benefits.

August 07, 2025

Customer support

How to Build an AI Chatbot: Step-by-Step Guide

Learn how to build a powerful AI chatbot for your e-commerce store without coding. This step-by-step guide shows how Amio helps you skip the hard parts.

E-commerce

4 Tips That Can Help Prepare Your Organization For the Future of Business Messaging

How to prepare your organization for the future of business messaging.

7 Easy Steps to Build an AI Chatbot to Freshchat

Freshchat, a customer messaging platform from Freshworks, is a great tool for real-time communication between businesses and customers - live chat, Messenger, etc.

7 strategies to get people subscribe to your WhatsApp Business

How to get people to subscribe to your whatsapp business.

AI for e-commerce: 7 tools to improve your e-shop

This article is about the use of AI tools in e-commerce. We listed 7 different groups of tools to use, explained what they do and how you can benefit from them. There are also companies recommendations from every group of tools.

ChatGPT

Chatbot's Diary: Enter the State Pattern

This blog post talks about the state pattern.

Chatbot's Diary: Webhooks on Localhost

Chatbot's Diary: Webhooks on Localhost

CircleCI - How to Boost Build Time With Test Parallelism

Ways to boost build time with test parallelism.

Cloud Messaging API and Its Benefits

Benefits of cloud messaging API.

Gorgias AI Chatbot - Automate 95 % of Your Customer Conversations

This article explores how integrating an AI chatbot with the Gorgias helpdesk platform can automate up to 95% of customer interactions. Highlights enhances customer support by delivering faster, personalized responses while freeing up time for your team to focus.

E-commerce

ChatGPT

Here's Why It's Time for Your Business to Invest In a Multi-channel Chatbot and All You Need to Know About It

Why you need to get your business a multichannel chatbot.

How Amio Helps Customer Support Software Companies Provide More Value and Improves Their Bottom Line

How Amio Helps Customer Support Software Companies Provide More Value and Improves Their Bottom Line

The 4 Core Reasons To Choose Code Over No-code To Build a Chatbot

Why you should use a chatbot with code instead of no-code.

Unapparent Pros and Cons of The Top 5 Messaging Apps in The Context of Customer Communication

Pros and cons of WeChat, Viber, Facebook Messanger, Telegram and Whatsapp.

Use Case: Merry Weekend for Moneta Money Bank

Use Case of Moneta Money Bank

What is RCS, and 4 ways your business can benefit from it

What is RCS and how can your business benefit from it.

Where is the promised future of customer support automation?

Where is the promised future of customer support automation? What was expected and what happened for chatbots.

Why We Use Vue.js

Why We Use Vue.js

Why online automated support makes more sense than ever

Why online automated support makes more sense than ever

Zendesk Chatbot: Build and Integrate an AI Chatbot

A step-by-step guide on how to create your own Zendesk AI Chatbot.

ChatGPT

Customer support

Gorgias Chat: Native chat vs. 3rd-party AI chatbot

Let's examine the key differences between Gorgias' native chat and third-party chat options and the pros and cons of each.

E-commerce

10 Chatbots Mistakes you need to fix to Ensure Efficient Customer Interactions

Learn to avoid common chatbot mistakes for efficient customer interactions: focus on customer perspective, concise copy, branding, human connection, concise texts, using buttons, fallback plans, small talk, leveraging deflection, and continuous improvement.

Customer support

10 important rules for retaining great support agents

Strategies to retain customer support agents: Automate repetitive tasks, embrace challenges, offer flexible work, assign responsibility, diversify tasks, establish feedback loops, foster innovation, streamline onboarding, nurture growth, and organize team activities

Customer support

5 Under-the-Radar Techniques To Maximize Call Center Savings

Slash call center costs while boosting customer satisfaction: Optimize tech, set KPIs, train agents, and utilize self-service, bots, deflection strategies, and remote work. Discover under-the-radar techniques for over 30% savings and improved efficiency.

ChatGPT for E-commerce: Customer Service Guides & Examples

Everyone is into AI now. A year after the ChatGPT release: many articles popped up, new companies appeared, lots of ideas emerged. But it is impossible to find articles with: practical information, real examples, obstacles identified and how to overcome them.

ChatGPT

Chatbot for e-commerce: Benefits and use cases?

Chatbot for e-commerce: The benefits and use cases.

Customer support

Customer Experience: The Power of Self-Service

Explore how shifting to self-service from phone support enhances customer experience and cuts costs. Gain insights on benefits like 24/7 access, no wait times, and customer autonomy. Discover tips for a smooth implementation, ensuring customer satisfaction and operational efficiency.

Efficient E-commerce: Using Live Chat Without Live Agents

This blog post explains how your site can have live chat without employing any live agents.

Email automation for e-commerce explained - Learn what you can do and how!

In today's fast-paced e-commerce landscape, where every customer interaction counts, the role of email automation has become increasingly vital.Support automation is a powerful concept that enhances customer experiences, and can significantly impact your business's bottom line.

Shopify AI Chatbot: Step-by-Step Guide

AI chatbots are crucial for modern e-commerce. In this article, we will show you how to add such a chatbot to your Shopify store.

Chatbots

ChatGPT

How to increase e-commerce conversion rate with a chatbot

In the competitive world of e-commerce, boosting your conversion rate is crucial for success. E-shops usually define “conversion” as an order placed by a website visitor.

Let’s Improve Error Messages

This article is about how to improve error messages.

New Feature: Event Logs

This article is about our new feature - event logs.

New Feature: Node.js SDK

New Feature: Node.js SDK

Setup Postman for Amio API

Setup Postman for Amio API

Top 10 tips for choosing the right chatbot vendor

Guide to selecting a chatbot vendor: focuses on understanding business needs, aligning goals, industry experience, ROI, and cross-departmental collaboration.

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