Amio AI Chatbot – EU AI Act Compliance Statement

Introduction and Limited-Risk AI System Declaration

This Compliance Statement is issued by Amio s.r.o. (“Amio”, “we”, “us”) to provide transparency and information regarding the Amio AI Chatbot (“chatbot”) under Regulation (EU) 2024/1689, the EU Artificial Intelligence Act (“AI Act”). We declare that the Amio AI Chatbot is classified as a limited-risk AI system under the AI Act. This means our chatbot is an AI system that poses only minimal potential for harm and is primarily subject to transparency requirements. AI chatbots and virtual assistants are explicitly recognized as limited-risk AI systems in the AI Act, as they interact with individuals but are unlikely to cause significant harm or violate fundamental rights.

Compliance with Article 3 (Definitions and Scope)

AI System & Provider/Deployer Definitions: The Amio AI Chatbot meets the definition of an “AI system” under Article 3 of the AI Act, as it is software that infers from inputs (user queries and data) to generate outputs (responses, recommendations) via machine-learning techniques. Amio s.r.o. acts as the provider of this AI system (we develop and offer the chatbot under our name), and our business customers (e.g., e‑shops deploying the chatbot on their websites) are the deployers or professional users of the AI system. In accordance with Article 3, we have determined the chatbot’s risk category and obligations based on its intended use and characteristics. The chatbot is not an AI system listed in Annex III of the AI Act (high-risk systems) and does not fall under any prohibited category; it squarely fits the limited-risk category that triggers transparency measures instead of strict compliance procedures. This classification and scope assessment ensures that both Amio (as provider) and our customers (as deployers) understand their duties under the AI Act.

Compliance with Article 5 (Prohibited AI Practices)

Article 5 of the AI Act prohibits certain unacceptable-risk AI practices that are deemed incompatible with EU values or safety. Amio affirms that our AI Chatbot does not engage in any prohibited AI practices. In particular, the chatbot is solely a customer service and e-commerce assistance tool and is not designed or used for any of the following banned purposes:

Manipulative or Harmful Techniques: It does not employ subliminal or manipulative techniques to distort an individual’s behavior in a manner that could cause them physical or psychological harm. The chatbot’s interactions are transparent and user-driven, aimed only at providing helpful information or recommendations. It does not covertly influence users beyond responding to their queries.
Exploitation of Vulnerabilities: It is not programmed to exploit any vulnerabilities of a specific group of persons (such as minors, the elderly, or persons with disabilities) in a way that could materially distort their behavior and cause harm. The chatbot provides consistent answers regardless of user identity and does not tailor responses to take advantage of anyone’s age or vulnerability.
Social Scoring: The Amio chatbot is not used for social scoring of individuals. We do not evaluate or classify users’ trustworthiness or social behavior for decisions that could lead to unjustified or disproportionate treatment. Social credit systems and ranking of citizens are outside the scope of our product.
Law Enforcement or Predictive Policing: Our AI is not intended for any law enforcement, predictive crime prevention, or surveillance purposes. It does not perform real-time biometric identification in public spaces, predictive profiling of criminal behavior (“Minority Report”-style uses), or any other law enforcement-related analysis that Article 5 prohibits.
Illicit Content Generation: The chatbot does not generate illegal content, nor is it designed for any use that would violate human dignity or fundamental rights. We actively design and monitor the system to avoid outputs that could be unlawful or harmful.

By adhering to these boundaries, Amio ensures that the chatbot fully complies with Article 5 of the AI Act. We place no AI system on the EU market that would fall under the Act’s prohibited categories. Amio AI Chatbot operates squarely within legal use cases and avoids all AI Act “unacceptable risk” scenarios.

Compliance with Article 52 (Transparency Obligations)

Article 52 of the AI Act imposes transparency obligations on certain limited-risk AI systems, including AI that interacts with people (like chatbots) and AI that generates specified types of content. We are committed to full compliance with these requirements:

User Awareness – AI Interaction: The Amio Chatbot is designed and deployed so that users are always informed they are interacting with an AI system, not a human. In practice, when end-users engage with our chatbot on a customer’s website or platform, it is clearly indicated (through the chatbot’s interface, name, or a notification) that the responder is an automated AI assistant. For example, the chat interface may be labeled as an “AI Virtual Assistant” or similar, making its nature obvious. This fulfills Article 52(1)’s requirement that a person of normal awareness understands they are dealing with AI unless it would be apparent from the context. We advise our customers to retain the default bot identification provided (“Amio Chatbot” or custom names that include terms like “Bot” or “Assistant”) and any introductory disclaimers so that transparency is maintained from the first interaction.
No Emotion Recognition or Biometric Profiling: The Amio Chatbot does not perform emotion recognition or biometric categorization of users. Article 52 includes obligations for users of systems that detect emotions or categorize people by biometric data to inform those people of such operations. As our chatbot does not have these functionalities, those specific transparency requirements do not apply. We do not analyze facial expressions, voice tone, or other biometric indicators – the chatbot’s responses are based solely on textual input and contextual data from the e-commerce platform (such as product information).
No “Deep Fake” Content: Our AI does not generate or manipulate image, audio, or video content resembling real persons or events (“deepfakes”). Thus, Article 52’s mandate to disclose artificially generated content (when AI could create convincingly realistic fake media) is not applicable in our case. The chatbot’s outputs are limited to text (or structured data like product suggestions) and are derived from legitimate data sources (product catalogs, FAQ answers, etc.) provided by the customer. There is no scenario where the chatbot would present synthetic media that needs a “this content is AI-generated” label beyond the general chatbot disclosure already provided.
Clarity and Timing of Disclosure: In line with Article 52(3a), any required information that the user is interacting with an AI is provided clearly and at the latest at the start of the interaction. Amio’s standard chatbot implementation includes an initial greeting or design element indicating its AI nature. We encourage our customers not to remove or obscure this disclosure. In general, the transparency is “built-in” – by using Amio’s chatbot, the end-user should either see directly that it’s an automated chat, or they are explicitly notified in an accessible manner.

By meeting these transparency obligations, the Amio AI Chatbot and its deployers (our customers) comply with Article 52. The system is open about its nature and capabilities. We believe this transparency not only fulfills the law but also builds trust with end-users. Amio provides guidance to customers on proper bot presentation and will continue to ensure that the chatbot’s interface and behavior support user awareness and informed consent as the AI Act requires.

Use by Customers and Reference for Article 52 Compliance

Transparency for End-Users: If you are an Amio customer deploying our chatbot on your website or platform, the EU AI Act considers you a deployer (professional user) of an AI system. Article 52 requires deployers like you to inform individuals when they are interacting with an AI system. By using the Amio AI Chatbot, much of this transparency is inherently provided (as described above). We have designed the chatbot to be easily identifiable as AI, which helps you fulfill your legal obligation to “inform natural persons that they are interacting with an AI system” under Article 52.

Reference to Amio’s Compliance Statement: To assist you in demonstrating compliance, you may refer to or link to this Compliance Statement in your own terms of service, user-facing policies, or privacy notices. This page serves as a detailed explanation of the chatbot’s legal classification and compliance measures. By directing your end-users to this Statement, you provide them with additional transparency about the AI system powering your chat service, which can bolster your fulfillment of Article 52’s transparency requirements. Amio authorizes our B2B clients to cite this page as part of their AI transparency and trust initiative. We recommend language for such reference below. (Please note that simply linking to this page is meant to support, not replace, the basic on-screen notification to users that they are chatting with an AI. Both measures together ensure robust compliance.)

Disclaimer of Liability and No Legal Advice

No Amio Responsibility for Misuse: Amio provides the AI Chatbot as a tool intended for lawful, limited-risk use cases (such as customer support and e-commerce assistance). Any use of the Amio AI Chatbot by our customers must comply with applicable laws and our Terms of Service. While we have built the system in alignment with the AI Act, we assume no responsibility or liability for how customers utilize the chatbot beyond its intended and designed purpose. If a customer modifies, retrains, or uses the chatbot in a manner that violates the AI Act or other laws (for example, to engage in prohibited practices or to process personal data in an unlawful way), such actions are outside of Amio’s control and responsibility. Customers bear the responsibility to deploy the chatbot in a compliant manner and to ensure that their specific use of the AI system adheres to all legal requirements. Amio shall not be liable for any claims, damages, or regulatory penalties arising from a customer’s misuse or unlawful deployment of the chatbot. Our Terms of Service and agreements with customers include indemnifications and limitations of liability reflecting this principle. In short, Amio disclaims any liability for customer conduct in connection with our chatbot, to the maximum extent permitted by law.

No Legal Advice: This Compliance Statement is provided for informational purposes to assist our customers with understanding the EU AI Act in the context of Amio’s services. However, nothing in this Statement constitutes legal advice. Amio is not a law firm, and we do not purport to advise you on how the law applies to your particular situation. Compliance with the AI Act (and other laws such as privacy regulations) can depend on how you use the chatbot and integrate it into your operations. We strongly encourage you to seek independent legal counsel for advice specific to your use of AI and to not rely solely on this Statement for legal guidance. Using our chatbot or referencing this page does not guarantee compliance with all aspects of the law; it is one component of a broader compliance strategy. This Statement is a good-faith effort by Amio to be transparent and helpful, but it should not be seen as a certification, warranty, or official approval of legal compliance. The EU or its Member State authorities have not “approved” or “certified” this chatbot or this Statement – the compliance determinations here are based on our own understanding of the AI Act’s requirements. By reading or using this Statement, you acknowledge that Amio provides this information without any warranty as to its completeness or fitness for your legal needs.

Recommended Language for Customer Transparency Notice

To make it easy for our customers to refer to this Compliance Statement, we have prepared a sample notice that you can include in your website’s Terms of Service, privacy policy, or user notice. You may copy and paste the following language (and adjust as needed) to provide a clear reference to Amio’s compliance page:

Example Notice for AI Chatbot (EU AI Act Transparency):

“Our site features an AI-powered virtual assistant (the “Amio AI Chatbot”) provided by Amio s.r.o. This chatbot is an automated system (not a human) designed to answer questions and assist you. It is classified as a limited-risk AI system under EU Regulation 2024/1689 (the EU AI Act). We are required to inform you that you are interacting with an AI. For more details about this AI technology and its compliance with EU laws (Articles 3, 5, and 52 of the AI Act), please see the [Amio AI Act Compliance Statement](<<INSERT LINK to Amio’s compliance page>>).”

Including the above notice (or a similar statement in your own words) in your user-facing documents will help ensure that your customers are aware of the AI nature of the chatbot and can access more information. It demonstrates proactive compliance with the transparency obligations of the AI Act. Make sure to insert the correct link to this page. If you have any questions on how to implement this notice, feel free to reach out to us for guidance.

Contact and Update Notice

This Compliance Statement was last updated on April 10, 2025. We may update or revise this page from time to time to reflect changes in the law (for example, if the EU AI Act’s regulatory guidance evolves or upon its entry into full force) or changes in our product features. Any updates will be posted on this same URL. We encourage you to check this page periodically for the latest information. By continuing to use the Amio AI Chatbot, you acknowledge and accept the terms of the most recent version of this Compliance Statement.

Questions about the EU AI Act should be sent to us at hello@amio.io or at our mailing address below:

Amio, s.r.o.
Bartoskova 20
Prague, 140 00
Czech Republic

Thank you for trusting Amio. We are dedicated to providing AI solutions that are not only innovative and effective but also legally compliant and ethically sound.