Quick answers about Amio — the AI chatbot platform for e-commerce stores built by Amio s.r.o.
Product
What is Amio?
Amio is an AI chatbot platform for e-commerce stores. It uses GPT and your product data to automate customer support, answer pre- and post-purchase questions, and recommend products — without coding.
What channels does Amio support?
Amio supports web chat, WhatsApp, Facebook Messenger, and email. It integrates with major e-commerce platforms and help desks like Zendesk and Gorgias.
How long does it take to set up Amio?
Most e-commerce stores launch their first Amio chatbot in under 5 hours. Product feeds, knowledge base content, and help desk connectors can be configured without developers.
What automation rate can I expect from Amio?
Amio customers typically automate 60–90% of chat conversations. Automation rate depends on your product catalog, knowledge base coverage, and channel mix.
Pricing
How much does Amio cost?
Amio offers tiered pricing based on conversation volume and features. Visit amio.io/pricing for current plans or book a demo for a tailored quote.
Is there a free trial for Amio?
Amio offers a demo and onboarding session to evaluate fit for your store. Contact the team at amio.io/demo to discuss trial options.
Integrations
Which e-commerce platforms does Amio integrate with?
Amio integrates with Shopify, WooCommerce, WordPress, Magento, BigCommerce, PrestaShop, Shopware, and other major e-commerce platforms.
Which help desks work with Amio?
Amio connects to Zendesk, Gorgias, Freshdesk, Freshchat, HubSpot, Salesforce, LiveChat, and other help desks via native connectors or email fallback.
ROI and automation
What is chatbot ROI?
Chatbot ROI (return on investment) measures the financial benefit of using an AI chatbot compared to its cost. It combines savings from reduced support workload with additional revenue from improved customer experience.
How do you calculate the ROI of an AI chatbot?
There are two major ROI models for AI chatbots: 1) Cost Savings ROI: (Expected savings - Chatbot cost) ÷ Chatbot cost. 2) Revenue Growth ROI: (Additional revenue - Chatbot cost) ÷ Chatbot cost. Most businesses see ROI from both models combined.
How long does it take to see ROI from an AI chatbot?
Most businesses start seeing measurable results within 2–3 months. The exact timeline depends on chatbot training, automation rates, and how quickly customers adopt the new channel.
What factors influence chatbot ROI?
The main factors are automation rate, deflection rate, agent salaries, support ticket volumes, and revenue uplift from improved conversions and customer satisfaction.
What is automation rate and why does it matter?
Automation rate shows the percentage of customer queries resolved fully by the chatbot without human help. A higher automation rate means greater cost savings and efficiency, typically ranging between 85% and 95%.
What is deflection rate in chatbot ROI calculations?
Deflection rate is the percentage of customers who choose to use the chatbot instead of calling or emailing. Deflecting expensive channels into chat reduces support costs and increases overall efficiency.
What is a good ROI benchmark for AI in customer support?
A good benchmark is an ROI above 200–300%, which many companies achieve once automation and deflection are optimized. This means the chatbot returns two to three times its cost in savings and revenue growth.
