EU AI Act Transparency Statement

Effective: 6 December 2026

Last updated: 6 August 2026

Purpose and scope

This statement explains how Amio s.r.o. (“Amio”) addresses the transparency requirements of Regulation (EU) 2024/1689 (the “EU AI Act”) for the Amio Service when it is used for its intended purpose. It does not classify or certify every possible customer configuration or use case.

1. Intended purpose of the Amio Service

Amio’s AI functionality is intended to assist with customer service and commercial customer communications, including shopping assistance, answering questions, providing product information and recommendations, retrieving customer-specific information, and performing ancillary customer-service or transactional actions through supported communication channels and Customer-authorized tools.
The Service must not be used for any practice prohibited under Article 5 of the EU AI Act. No agreement or authorization by Amio permits a prohibited practice. Unless Amio expressly designates a particular offering for an otherwise lawful high-risk use and agrees to that use in writing, the Service is not intended for use as a high-risk AI system under Article 6 and Annex I or Annex III of the EU AI Act. It is not intended for biometric identification or categorisation, emotion recognition, deepfake generation, or autonomous decisions on eligibility or access in areas such as employment, credit, insurance, education admissions or healthcare. These contractual restrictions apply regardless of the phased application dates of statutory high-risk obligations.
Customers must not materially modify or repurpose the Service in a manner that creates a prohibited practice. Customers must not materially modify or repurpose the Service outside its intended purpose in a manner that creates an otherwise lawful high-risk use without Amio’s prior written agreement. A substantial modification or change of intended purpose may change the allocation of responsibilities under the EU AI Act in accordance with applicable law.

2. Roles under the EU AI Act

For AI functionality that Amio develops or places on the market under the Amio name, Amio ordinarily acts as the provider of the relevant AI system for purposes of the EU AI Act. A customer using the Amio Service in its own operations ordinarily acts as the deployer. The legal role of each party is determined by the EU AI Act and the actual circumstances, including relevant branding or white-label arrangements, substantial modifications and changes of intended purpose; contractual labels do not override that assessment. Providers of underlying general-purpose AI models or other third-party AI components may have separate obligations.
Customers remain responsible for their configuration of the Service, their instructions, connected data and tools, the lawfulness of their customer-specific use case, and obligations that apply to them as deployers or operators of their customer-facing service.

3. Informing users that they are interacting with AI

Where Article 50(1) applies, natural persons interacting directly with an Amio AI customer agent must be informed that they are interacting with an AI system, unless this is obvious in the circumstances and context of use. The information must be clear and distinguishable and provided no later than the first interaction. The information must conform to applicable accessibility requirements.
In Amio Web Chat, the interface displays the persistent label “AI assistant ⚡ Powered by Amio” before the user sends a message and throughout the interaction.
For customer-controlled channels such as email or third-party messaging services, Amio provides or supports configuration mechanisms for the required AI disclosure. Customers may choose the wording, language, bot name and branding of that disclosure where appropriate, provided that it clearly and distinguishably informs the natural person that they are interacting with AI no later than the first interaction. Customers must not remove, obscure, disable or circumvent a disclosure mechanism that Amio requires for compliance. Amio may prevent activation or publication of configurations that do not provide an adequate disclosure.

4. Machine-readable marking of AI-generated content

Article 50(2) requires providers of AI systems generating synthetic text, audio, image or video content to ensure that applicable outputs are marked in a machine-readable format and are detectable as artificially generated or manipulated, subject to the conditions and exceptions in the EU AI Act.
Only for relevant AI systems that were placed on the market before 2 August 2026, Article 111(4) provides a transitional period until 2 December 2026 to comply with Article 50(2). Amio relies on this transitional provision only where those conditions are met and is implementing the required technical measures within the applicable period. AI systems first placed on the market on or after 2 August 2026 do not benefit from that transitional deadline. Amio assesses the obligation at the level of the relevant feature and workflow, taking into account the statutory exceptions, technical feasibility, implementation cost and the generally acknowledged state of the art.

5. Customer use and responsibility

Customers are responsible for using the Service within its intended purpose and in accordance with applicable law. The territorial scope of the EU AI Act depends on the circumstances of the relevant deployment; being established outside the European Union does not necessarily mean that the EU AI Act is inapplicable.
Customers must preserve transparency mechanisms that Amio identifies as necessary for compliance. Customers must not use the Service for prohibited AI practices. Repurposing the Service for an otherwise lawful high-risk use requires Amio’s prior written agreement. No such agreement authorizes a prohibited practice or removes obligations imposed by applicable law.

6. No blanket certification or additional warranty

This statement describes Amio’s approach to the EU AI Act for the Service’s intended purpose. It is not a certification that every possible customer configuration or use case complies with the EU AI Act and does not constitute legal advice to customers.
Nothing in this statement creates additional warranties, service levels, indemnities or contractual commitments beyond the agreement between Amio and the customer, and nothing limits obligations that cannot be limited under applicable law.

7. Updates

Amio may update this statement to reflect changes in applicable law, regulatory guidance, the Service or its intended purpose. The then-current version applies from the date it is published, subject to mandatory legal requirements and contractual commitments.